83rd Texas Legislature, Regular Session, Senate Bill 846, Chapter 29 Page: 2 of 3
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S.B. No. 846
1 (B) accredited county service officers to ensure
2 the materials, training curriculum, and examinations include
3 issues developing at the county level; [ant]
4 (3) develop a training handbook containing
5 instruction and case studies addressing:
6 (A) general assistance techniques, including how
7 to provide general information regarding state and federal benefits
8 and referrals for other services and to other agencies, and general
9 information regarding state and federal benefits;
10 (B) basic counseling approaches for assisting
11 veterans, their family members, and other eligible dependents
12 filing benefit claims;
13 (C) basic information on United States
14 Department of Veterans Affairs processes and procedures, including
15 how to accurately complete claims and appeals forms and how to
16 support claims;
17 (D) methods of collecting required documentation
18 and developing claims and appeals;
19 (E) methods of documenting progress and updating
20 a veteran's, a veteran's family member's, or another eligible
21 dependent's case information;
22 (F) methods of assisting veterans, their family
23 members, or other eligible dependents in pursuing appeals,
24 including offering case knowledge in appeals hearings; and
25 (G) methods of representing veterans, their
26 family members, or other eligible dependents during appeals
27 hearings; and
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Texas. Legislature. Senate. 83rd Texas Legislature, Regular Session, Senate Bill 846, Chapter 29, legislative document, May 10, 2013; [Austin, Texas]. (https://texashistory.unt.edu/ark:/67531/metapth437658/m1/2/: accessed March 19, 2019), University of North Texas Libraries, The Portal to Texas History, https://texashistory.unt.edu; crediting UNT Libraries Government Documents Department.