Texas State Office of Risk Management Strategic Plan: Fiscal Years 2013-2017 Page: 2
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Table of Contents
Statewide Vision, Mission, and Philosophy ..................................... ...... ................ 3
Statew ide G oals and Benchm arks ............................................................................................... 6
M issio n Statem en t ...................................................................................................................... 7
Statem ent of Philosophy........................................................................................................ 7
External/Internal A ssessm ent ..................................................................................................... 8I1.
II.
III.
IV.
V.
VI.
VII.Overview of Agency Scope and Functions ............................ .......................... 8
Organizational Aspects ............................................................................. 9
Functional A spects .............................................................. .......................... 11
A. Risk M anagem ent .................................................................................... 11
B. Claim s Operations ........................................................................... 16
Fiscal A spects ............................................. ................................................... 20
Technological Developments ..................................... ...... ............... 23
Econom ic V ariables ................................................................................. .. 24
Self-Evaluation and Opportunities for Improvements .................................... 24Agency Goals.................................................... 28
O bjectives, Strategies, and M easures...................................................................................... 29
Technology Resource Planning .................................................................................................. 31Appendices:
A.
B.
C.
D.
E.
F.
G.Brief Description of Agency's Planning Process............................... ........... 37
O rganizational Chart ................................................................................. 39
SORM's Projected Outcomes 2013-2017 ...................................... ....... 41
Performance Measure Definitions ................................................................ 43
W o rkfo rce Plan ................................................................................................. 55
Survey of Employee Engagement ....................................... ............................ 63
Historically Underutilized Business Plan................................... .......... 77
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Texas. State Office of Risk Management. Texas State Office of Risk Management Strategic Plan: Fiscal Years 2013-2017, book, July 6, 2012; Austin, Texas. (https://texashistory.unt.edu/ark:/67531/metapth532023/m1/3/: accessed April 24, 2024), University of North Texas Libraries, The Portal to Texas History, https://texashistory.unt.edu; crediting UNT Libraries Government Documents Department.