Texas Department of Licensing and Regulation Strategic Plan: Fiscal Years 2013-2017 Page: 6

                                
Interim Charges                                                  30
Division Accomplishments                                          30
Compliance                                                     30
Customer Service                                               30
Education and Examination                                      31
Enforcement                                                   31
Financial Services                                             31
General Counsel                                                31
Human Resources                                               31
Information Systems Development                                32
Licensing                                                      32
Network Services                                               32
HOW WE SEE OURSELVES                                                32
Personnel                                                         33
Quality                                                          33
Technology                                                       33
Agency Culture                                                    33
External                                                         34
HOW OTHERS SEE US                                                   34
WHAT CHALLENGES ARE WE FACING AND EXPECT TO FACE                    36
Changes Over the Next Five Years                                 36
Changes in State and Federal Laws                                37
Budget                                                           37
Economic Environment                                             38
Regulatory Responsibilities                                      38
Future Technological Needs                                       39
Workforce                                                        39
Retirements                                                    39
Turnover                                                       40
Gap Analysis                                                   40
WHERE WE WANT TO BE                                                 40
Staffing Initiatives                                             40
Streamlining Regulations Initiatives                             41
Communication Initiatives                                        42
Office of Best Practices Initiatives                             42
Self Directed Semi-Independent Initiative                        42
Cyber Investigation Initiative                                   42
Relevant Military Experience Initiative                          42
Technology Initiatives                                           43
Anticipated Growth                                                43
APPENDICES                                                          45
Appendix A - Description of Agency's Planning Process             45
Appendix B - Organizational Chart                                 49
Appendix C - Five-Year Projections for Outcome Measures           50
Appendix D - Performance Measure Definitions                      51
Appendix E - Historically Underutilized Business Plan             75
Appendix F - Staffing Strategic Plan                              76
Appendix G - Information Resources Strategic Plan                 88
Appendix H - Customer Service Report                              93
Appendix I - Statewide Capital Planning                          101
Appendix J - Compliance Division Activities and Services         102
Appendix K - Survey of Employee Engagement Charts                104