OIEC Quarterly Review, Number 10, April-June 2008 Page: 1
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Dear Friends:
The Office of Injured Employee Counsel (OIEC) recently
completed surveys that evaluate our employees' satisfaction
with their jobs and injured employees' satisfaction with
how well we do our jobs. There are some remarkable
conclusions reflected in those surveys that I would like to
address herein.
First of all, I would like to express my appreciation for the enthusiastic
response that OIEC's employees showed by participating in the Survey of
Organizational Excellence, which measures employee satisfaction. A response
rate in excess of 50 percent suggests soundness; and OIEC's response rate was
82 percent. High rates also indicate that employees have an investment in the
organization, want to see the organization improve, and generally have a
sense of responsibility to the organization. OIEC showed strength in the areas
of Strategic Orientation and Quality Construct. Strategic Orientation indicates
that employees view the organization as able to quickly relate to its mission
and goals and for creating programs that advance the organization. Quality
Construct focuses on the degree to which quality principles, such as customer
service and continuous improvement, are a part of the organizational culture.
Employee satisfaction usually indicates employee commitment and
commitment usually leads to quality job performance. Our customers, the
injured employees of Texas, gave us excellent marks in OIEC's Ombudsman
Program Customer Satisfaction Survey for the service that we provided them.
This evaluation compared Ombudsman services in 2008 against the responses
from injured employees in 1997. The most recent survey results indicated an
increase in the percentage of customers who felt that their Ombudsman went
over their case with them, that they had enough time with their Ombudsman,
and that they felt adequately prepared for their dispute hearings.
The numbers from both surveys indicate a high degree of job satisfaction and
performance by our employees. We have been functional for a little over two
years and have made remarkable progress. We look forward to making
improvements in the months ahead and the information gathered from these
surveys is critical to the agency's continued development. The leadership of
the agency is charged with the responsibility to bring innovative and creative
management to our job experience in addressing those areas where more
progress is required.
Sincerely,In This Issue
1 Letter from the Public Counsel
2 Customer Satisfaction Survey
3 Professional Specialty Requirements
3 Question of the Quarter
4 Rule Updates4
5Agency Program Area News
Case Study: Accrued Death Benefits5 Employee Spotlight
Office of
Injured Employee Counsel
7551 Metro Center Drive
Suite 100, MS 50
Austin, TX 78744-1609
Phone: (512) 804-4170
Fax: (512) 804-4181
Injured Employee Toll-free
Number 1-866-393-6432
www.oiec.state.tx.us
Please provide feedback, ask
questions, or send a request to
be added to the Quarterly
Review distribution list at
OIECinbox@oiec.state.tx.us.Norman Darwin, Public Counsel
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Texas. Office of Injured Employee Counsel. OIEC Quarterly Review, Number 10, April-June 2008, periodical, April 2008; Austin, Texas. (https://texashistory.unt.edu/ark:/67531/metapth575955/m1/1/: accessed April 25, 2024), University of North Texas Libraries, The Portal to Texas History, https://texashistory.unt.edu; crediting UNT Libraries Government Documents Department.