Texas Department of Licensing and Regulation Strategic Plan: Fiscal Years 2009-2013 Page: 21
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The Texas Umbrella Licensing Information Project (TULIP) software system
forms the framework for the licensing system. The TULIP system is designed
to accommodate multiple license types and expand easily in response to
changing needs of the agency.
Many of TDLR's Internet-based systems connect directly with the TULIP
database. This allows real-time applications and renewal of licenses through
TexasOnline, continuing education course completion postings, barber and
cosmetology student enrollment and classroom hour reporting, and extensive
The primary responsibility of the Licensing division is to review applications
and issue licenses to qualified applicants. Extensive knowledge of licensing
requirements outlined in twenty-six statutes and their administrative rules is
required to issue 125 license types. Licensing provides full license evaluation
and support for over half a million licensees. Evaluation includes checking
criminal history, verifying education and credentials, reviewing on-the-job
experience, and analyzing financial security.
The Licensing division demonstrates the true strength of TDLR's business
model. The spirit of teamwork within Licensing permits peaks in the workload
to be spread across the division. This surge capacity allows all Licensing teams
to assist when seasonal spikes are encountered. During peak times the entire
division gives a portion of their day to process these applications.
Network Systems and Maintenance
Network Systems and Maintenance supports the agency's vision by planning
for growth, installing new systems, and maintaining all software and hardware
components for the network. The section monitors the agency's information
network, operates the Help Desk, and monitors the performance of the
Data Center Services partnership. Network Services provides customer
satisfaction and rapid response time with fully cross-trained specialists. This
section also partners with private sector businesses to support server and
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2009-2013 Strategic Plan
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Texas. Department of Licensing and Regulation. Texas Department of Licensing and Regulation Strategic Plan: Fiscal Years 2009-2013, book, Summer 2008; tEXAS. (https://texashistory.unt.edu/ark:/67531/metapth576032/m1/26/: accessed October 16, 2019), University of North Texas Libraries, The Portal to Texas History, https://texashistory.unt.edu; crediting UNT Libraries Government Documents Department.