Texas Department of Licensing and Regulation Strategic Plan: Fiscal Years 2009-2013 Page: 26
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Employees tend to stay with TDLR because of our respect-based culture and
our management philosophy that invests staff at all levels with a sense of
ownership in the business of the agency. In keeping with our core value of
open and free communication, employees are kept informed about events
affecting the agency through a variety of means including staff meetings,
e-mail notifications, town meetings, and the agency's Intranet. For example,
the Human Resources Management Office uses the Intranet to disseminate
information relating to insurance, personnel policies, compensation, and
benefits to all employees. Our employees also appreciate our employee-
friendly management policies that allow a balance of work and personal lives.
These policies include flexible or alternative work schedules and our tuition
reimbursement policy for employees who choose to pursue job-related
While we enjoy a lower than average turnover rate, we continue to monitor
the reasons employees leave our agency. When employees resign or retire we
ask them to complete a survey regarding their reasons for leaving. We rely on
the feedback received to implement changes that will improve the employee
experience at TDLR.
Highly Qualified Workforce
TDLR values all its employees - those who have long and rich experience
with agency programs and those who bring fresh perspectives from the
outside. Approximately seventy percent of our employees have worked with
the agency's programs for more than five years. These valued employees
provide institutional knowledge and industry expertise, and contribute to the
agency's solid customer relationships and strategic planning process. Our
newest employees help us see outside ourselves by contributing new ideas
that improve our processes and services. Both are essential to the continued
vitality of the agency. The chart on the following page shows a breakdown of
our employees' length of service.
Texas Department of Licensing and Regulation
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Texas. Department of Licensing and Regulation. Texas Department of Licensing and Regulation Strategic Plan: Fiscal Years 2009-2013, book, Summer 2008; tEXAS. (https://texashistory.unt.edu/ark:/67531/metapth576032/m1/31/: accessed October 22, 2019), University of North Texas Libraries, The Portal to Texas History, https://texashistory.unt.edu; crediting UNT Libraries Government Documents Department.