Texas Department of Licensing and Regulation Strategic Plan: Fiscal Years 2009-2013 Page: 35

The Strategic Plan Assessment Section is a comprehensive evaluation of
TDLR, its performance, and its needs, organized under the following sections/
headings:
Technological Developments - Impact of technology on our current
operations, our current advanced level of automation using technology, our
vision for use of future technological advances, and a discussion of the use of
future innovative technology.
Key Organizational Events in Areas of Change - Discussion of results
of management's deep-rooted belief in innovation, efficiency and excellent
customer service: our successes, addition of new/transferred programs,
innovative use of technology, success of strategic initiatives from our last plan,
license fee reductions, and other opportunities for improvement.
TDLR Highlights and Accomplishments - Highlights of agency successes,
new responsibilities, increased efficiencies, and organizational and service
improvements.
Self-Evaluation and Opportunities for Improvement - Results of our
focus on being a model state agency through self-assessment and continued
improvement. Includes information on staff retention and growth, performance
measuring and audits, strategic challenges, customer support and interaction,
and our efficient, targeted use of private sector partnerships.
Service Population Demographics - How our services benefit Texans,
and who we serve.
Public Perception - Information on howTexans use our services, and of how
changes in Texas' population will effect and increase the need for services.
Economic Variables -An analysis of the effects of changes in the economy
and other factors such as natural disasters, and our ability to successfully deal
with these factors.
Effect of Federal Statutes/Regulations - Outline of federal laws, rules,
regulations, court cases and partnerships that affect us, and how we deal with
changes these may generate.
35
2009-2013 Strategic Plan

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Texas. Department of Licensing and Regulation. Texas Department of Licensing and Regulation Strategic Plan: Fiscal Years 2009-2013, book, Summer 2008; tEXAS. (https://texashistory.unt.edu/ark:/67531/metapth576032/m1/40/ocr/: accessed November 14, 2019), University of North Texas Libraries, The Portal to Texas History, https://texashistory.unt.edu; crediting UNT Libraries Government Documents Department.

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