Texas Department of Licensing and Regulation Strategic Plan: Fiscal Years 2009-2013 Page: 44
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Improving Services Through Technology
TDLR is a leader in the innovative use of technology. Many licenses can be
applied for and renewed online and most of our license databases can be
accessed by the public and our staff through our web site.
We have created individual web pages forthe twenty-six programs administered
by TDLR. Program-specific "home pages" on our web site for each of the
agency's programs include extensive information and services, such as:
" basic description of the program and its purpose;
" program laws and rules - adopted and proposed;
" announcements of meetings and other public events;
" links to live and archived broadcasts of Advisory Board and
" timely and simple online license applications and license
" printable application forms and instructions;
" database searches for licensees, buildings and equipment;
" online complaint filing;
" information on enforcement actions against licensees; and
" frequently asked questions (FAQs).
With the addition of new and transferred licensing programs, our Information
Systems Development staff are faced with a tremendous and time-sensitive
workload. Concurrently they are working on conversion projects for licensing
programs remaining on our old legacy system. The most recent of these
conversions was that of the elevator/escalator certification system, which
includes information for over 40,000 pieces of equipment. Staff spent many
hours converting and expanding the tow truck and vehicle storage licensing
system transferred from the Texas Department of Transportation. The system,
referred to as the Texas Occupations Online Licensing System (TOOLS),
was up and running at the time of the transfer. The licensees experienced a
seamless transfer, with almost no change to their business practices related to
existing licensing requirements.
In addition to these accomplishments, the Information Systems Development
staff have developed other online services such as:
Texas Department of Licensing and Regulation
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Texas. Department of Licensing and Regulation. Texas Department of Licensing and Regulation Strategic Plan: Fiscal Years 2009-2013, book, Summer 2008; tEXAS. (https://texashistory.unt.edu/ark:/67531/metapth576032/m1/49/: accessed October 17, 2019), University of North Texas Libraries, The Portal to Texas History, https://texashistory.unt.edu; crediting UNT Libraries Government Documents Department.