Texas Department of Licensing and Regulation Strategic Plan: Fiscal Years 2009-2013 Page: 65
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conducted internal focus group sessions for all of its employees.
The random survey included sixty-two employees who were selected through
the following process:
" an employee list was provided by Human Resources;
" individuals at the executive management and those conducting the
survey were extracted from the list;
" only the employee ID number was used in the random selection
" a blind selection process was used per page within each division to
gather the targeted number of employees by percentage; and
" of the sixty-two employees randomly sampled, forty-two responded,
which is a return rate of sixty-eight percent.
In some of the key questions, employees overwhelmingly viewed themselves
as valuable players of our team, saw customer service as a priority, and
believed supervisors have confidence in their ability to do their job.
In addition to the high level of satisfaction experienced by TDLR employees,
they also provided the department with a number of recommendations for
improvement. These recommendations were gathered through the internal
focus group process held in March 2008. This process garnered hundreds of
comments and recommendations. The following is a summary of some of the
" Need to better understand the information gathering process to
recognize the validity of the individual's account, and then use the
" Need for job-specific software training.
" Need for external technology training opportunities.
" Need for an integrated team concerning investigations.
" Need for up-to-date information to be shared within and between
2009-2013 Strategic Plan
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Texas. Department of Licensing and Regulation. Texas Department of Licensing and Regulation Strategic Plan: Fiscal Years 2009-2013, book, Summer 2008; tEXAS. (https://texashistory.unt.edu/ark:/67531/metapth576032/m1/70/: accessed October 17, 2019), University of North Texas Libraries, The Portal to Texas History, https://texashistory.unt.edu; crediting UNT Libraries Government Documents Department.