Texas Department of Licensing and Regulation Strategic Plan: Fiscal Years 2009-2013 Page: 67
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" Getting a shave (Barbering program);
" Drinking a cold beverage or enjoying air conditioning (Air Conditioning
and Refrigeration program);
" Seeking help with a disabled vehicle (Tow Trucks program); How would you describe TDLR's
" Using a laundromat (Boilers program); "It is focused on outcomes and its
mission of service:'
" Getting a pedicure (Cosmetology program); or -- Fred Moses, TDLR Commissioner
" Drinking well water (Water Well Drillers and Water Well Pump
Texans benefit when they attend, or participate, in an auction or boxing
event, get help from a staff leasing company, hire a property tax consultant,
buy an extended warranty or a vehicle protection product, or use a licensed
interpreter during a court proceeding.
Whom We Serve
The people we serve - the licensees and those who interact with them -
continue to grow in number and encompass nearly every demographic category.
This population has been evolving ever since the agency was established
originally as the Bureau of Labor Statistics in 1909. In recent years, the
Texas Legislature has re-directed TDLR's focus from labor-related matters to
occupational licensing and consumer protection. The agency's responsibilities
have consistently increased as a result of the Legislature's confidence in
TDLR's ability to successfully administer new, complex and troubled programs.
This success has contributed to TDLR's growing reputation as a model state
agency. The trend will likely continue as the Legislature studies and identifies
additional programs to assign to the department.
Where We Serve Them
TDLR serves Texans statewide, but there is a marked concentration of our
population in the area bounded to the northwest byWichita Falls,the northeast
byTexarkana, the southeast by Houston, and the southwest by San Antonio. It
is home to roughly seventy percent of the state's population. Not only does
it house more than seventeen million Texans, but this area also contains most
2009-2013 Strategic Plan
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Texas. Department of Licensing and Regulation. Texas Department of Licensing and Regulation Strategic Plan: Fiscal Years 2009-2013, book, Summer 2008; tEXAS. (https://texashistory.unt.edu/ark:/67531/metapth576032/m1/72/: accessed October 18, 2019), University of North Texas Libraries, The Portal to Texas History, https://texashistory.unt.edu; crediting UNT Libraries Government Documents Department.