Texas Department of Licensing and Regulation Strategic Plan: Fiscal Years 2009-2013 Page: 78
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How do you describe the agency's
approach to customer service?
"TDLR's core value of respect enables the
agency to honor the public's trust and
effectively administer the
- Bill Kuntz, TDLR Executive Director
well as telephone calls. Many complimented the agency on its increased
complaint resolution and identification of unlicensed activity in the
Air Conditioning, Auctioneer, Barber, Cosmetology, and Electricians
(2) What could TDLR do better?
One repeated concern was that we are still not answering all incoming
calls. Other concerns were stopping unlicensed activity and ensuring that
enforcement is fair, effective and consistent. While online applications
and renewals are available for some license types, requests were made to
make them available for all license types. Some suggested that we offer
all of our services online or by e-mail. Several also expressed a desire for
more inspectors and inspections to improve public safety.
(3) If you could change one service that TDLR provides, what would it be and how
would you change it?
In addition to increasing the ability to renew licenses online, many
suggested that we send license renewal reminders via e-mail. There
were requests for TDLR to conduct more enforcement stings and place
even more emphasis on eliminating unlicensed activity. Many suggested
that we perform more audits of continuing education (CE) providers
and courses. A few recommended that TDLR, rather than third-parties,
control CE course content and delivery.
(4) If you could eliminate or amend one ofTDLR's statutes or rules, what would it
be and why? Requests were made for "apprentice" or "intern" systems
in certain programs, allowing newer licensees to learn their trade as
they become licensed. A reduction in the number of CE hours required
to renew licenses was mentioned, as was adding CE requirements for
some license types. In those programs that include Advisory Boards,
participants suggested that funds be authorized to pay travel expenses for
(5) What major changes will occur over the next five years?
Predictions ranged from the effect of changing technology on certain
industries, to the increased numbers of licensees and incidents of
unlicensed activity. Some predicted a drop in licensee populations and
a shortage of trained people in technical professions, due to fewer new
Texas Department of Licensing and Regulation
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Texas. Department of Licensing and Regulation. Texas Department of Licensing and Regulation Strategic Plan: Fiscal Years 2009-2013, book, Summer 2008; tEXAS. (https://texashistory.unt.edu/ark:/67531/metapth576032/m1/83/: accessed October 20, 2019), University of North Texas Libraries, The Portal to Texas History, https://texashistory.unt.edu; crediting UNT Libraries Government Documents Department.