Texas Department of Licensing and Regulation Strategic Plan: Fiscal Years 2009-2013 Page: 81
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The Strategic Initiatives Section is a discussion of the agency's most critical
needs in the next biennium, to enable us to remain the State's model for
With input from Commissioners, employees, Advisory Boards, external
focus groups, consumers, and licensees, executive leadership has prioritized
our strategic planning initiatives to the areas of staffing and resources,
technology, complaint resolution, licensing, interim charge, and Advisory
" Staffing and Resources - As we will likely receive additional
responsibilities, we will need to attract and retain knowledgeable
staff who excel in process analysis/redesign and critical thinking,
possibly hire staff with specialized skills, and plan for more office
space to accommodate additional staff.
" Technology- Our continued success with innovative and streamlined
web services for information and licensing issues will require
additional resources in the area of software developers, software,
and database conversion costs.
" Complaint Resolution -We have identified five statutory changes that
would ensure the continued effectiveness of our fair and consistent
complaint resolution process.
" Licensing - Law changes to allow for temporary, emergency, and
"inactive" status licenses in all of the agency's programs, would
improve our licensing services.
" Interim Charge - Consistent with Senate and House interim charges
focusing on streamlining, deregulation, and process improvement,
we have identified three changes.
" Advisory Board - Travel reimbursement and inclusion of public
members on each Advisory Board would enhance the important
services these 15 volunteer Board's provide our Commission, staff,
Strategic Planning Initiatives Highlights
" TDLR has taken on new responsibilities with each recent Legislative
" TDLR will likely receive additional responsibilities from the Legislature
2009-2013 Strategic Plan
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Texas. Department of Licensing and Regulation. Texas Department of Licensing and Regulation Strategic Plan: Fiscal Years 2009-2013, book, Summer 2008; tEXAS. (https://texashistory.unt.edu/ark:/67531/metapth576032/m1/86/: accessed October 14, 2019), University of North Texas Libraries, The Portal to Texas History, https://texashistory.unt.edu; crediting UNT Libraries Government Documents Department.