Description: This study provides a framework in which operating decisions for priced facilities can be made and can guide the changes in operational strategies for a facility over time. The research process was initiated with a literature review and targeted interviews of toll and managed lane operators to assess the state of the practice in performance measurement for pricing and other operational changes. The research team then developed guiding principles for identification, selection, and communication of performance measures and targets. A conceptual framework was formulated and data collection infrastructure needs were also documented. The conceptual framework was then developed into a more detailed version in a web-based format. This report documents the research findings and results and provides guidance on the use of the web-based framework tool. In addition, several outreach products were developed under this study to assist agencies in communication of performance management principles for proactive management of priced facilities.
Date: March 2011
Creator: Goodin, Ginger; Burris, Mark; Lomax, Timothy J.; Geiselbrecht, Tina & Brydia, Robert
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