Oral History Interviews with Richard Rogers, November 1974 Page: 65
143 p. ; 28 cm.View a full description of this book.
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Rogers
65
fact, we helped to write it. As a matter of fact, we
wrote it.
Caruth: When you say we . .
Rogers: Our staff lawyers with the Direct Selling Association
and representation from all member companies together
guided that legislation in the appropriate channels
so that it was not unfair. I'm a great believer that
companies should be legitimate enough to provide money-
back guarantees. I don't think that the consumers
should be studk with anything. All companies don't.
You can't give a money-back guarantee, for example, on
certain products that are not used up; i.e., automobile.
General Motors can't say, you know, "You drive this car
for six months and if for any reason you don't like
it, you bring it back and we'll give you either a new
car absolutely free or refund all your money." Well,
you can't bring back a four-year old set of encyclopedias
either. You know after your kids are already off to
college and you have no need for them anymore. But
where it's reasonable, I'm a promoter of consumerism.
Other areas of government regulation like the Kennedy
Eagleton bill, here's . . . here's a piece of legislation
in the area of cosmetic packaging and in March of 1975,
which, by the way, we already comply with those rules
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Caruth, Donald L. & Rogers, Richard. Oral History Interviews with Richard Rogers, November 1974, book, November 1974; Denton, Texas. (https://texashistory.unt.edu/ark:/67531/metadc306801/m1/67/: accessed July 18, 2024), University of North Texas Libraries, The Portal to Texas History, https://texashistory.unt.edu; crediting UNT Oral History Program.