Texas Public Utility Commission Rulebook Updates: July 2020 Page: XLIV
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(j) Refunding deposits and voiding letters of guarantee.
(k) Re-establishment of credit.
(1) Upon sale or transfer of company.
25.479. Issuance and Format of Bills.
(a) Application.
(b) Frequency and delivery of bills.
(c) Bill content.
(d) Public service notices.
(e) Estimated bills.
(f) Non-recurring charges.
(g) Record retention.
(h) Transfer of delinquent balances or credits.
25.480. Bill Payment and Adjustments.
(a) Application.
(b) Bill due date.
(c) Penalty on delinquent bills for electric service.
(d) Overbilling.
(e) Underbilling by a REP.
(f) Disputed bills.
(g) Alternate payment programs or payment assistance.
(h) Level and average payment plans.
(i) Payment arrangements.
(j) Deferred payment plans and other alternative payment
arrangements.
(k) Allocation of partial payments.
(1) Switch-hold
(m) Placement and Removal of Switch-holds
(n) Annual reporting requirement.
25.481. Unauthorized Charges.
(a) Authorization of charges.
(b) Requirements for billing charges.
(c) Responsibilities for unauthorized charges.
(d) Notice to customers.
(e) Compliance and enforcement.
25.482. Prompt Payment Act.
(a) Application.
(b) Time for payment by a governmental entity.
(c) Disputed bills.
(d) Interest on overdue payment.XLIV Page updated 07/28/20
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Texas. Public Utility Commission. Texas Public Utility Commission Rulebook Updates: July 2020, text, July 24, 2020; Austin, Texas. (https://texashistory.unt.edu/ark:/67531/metapth1364260/m1/46/: accessed July 17, 2024), University of North Texas Libraries, The Portal to Texas History, https://texashistory.unt.edu; crediting UNT Libraries Government Documents Department.