An Audit Report on Selected Parole Functions at the Department of Criminal Justice and the Board of Pardons and Paroles Page: 13 of 24
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Chapter 3
The Department's Utilization of QIMS Has Improved Some Processes,
But the Department Should Improve Its Management, Tracking, and
Reporting of the QIMS Project
The Department's utilization of the completed portions of GIMS has
improved some parole supervision and monitoring processes. The
Department developed GIMS in part to automate the manual processes and
reduce paperwork associated with the monitoring and revocation of offenders'
parole. Surveys and interviews of Department and Board staff indicate that
GIMS has improved some processes. Specifically:
- Parole officers and supervisors reported that GIMS has improved their
turnaround time and reduced duplication of work. For example, an
offender's request to change his or her legal county of residence had
previously taken up to 30 days to process a transmittal to and receive
approval from the Board. This process now can take fewer than 10 days.
- Supervisors reported that GIMS enables the Department's Parole Division
to provide more effective supervision over and increased accountability
for parole officers and offenders. For example, a review of an offender's
file formerly took 3 days, but now it takes 30 minutes.
- The Department stated that OIMS reduced the time required to complete
an investigation and take action after the arrest of an offender on parole.
- The Department reported that the use of GIMS reduced travel time and
expenditures.
The Department continues to implement QIMS, but it is seven years behind
schedule.
Implementation of QIMS The parole modules of GIMS were originally scheduled to be
The Department has implemented one implemented in 2001. Currently, they are scheduled to be fully
of three planned QIMS modules. implemented in July 2008 (see text box). The first of three GIMS
Implementation of the parole
supervision module began in 2000 and parole modules, parole supervision, was implemented in September
was originally scheduled to be 2004 and is in use by the Department's Parole Division. The second
completed in 2001. The Department is b
now scheduled to complete the module, pre-release to parole, is designed to automate the process used
implementation of the parole modules by the Board to release offenders to parole. This module was
in July 2008 at a total project cost of
$31 million. The project encountered a implemented in September 2006, but it was taken off-line in March
number of problems that contributed to 2007 to address Board user needs recognized during implementation.
its extended implementation, including:
" The vendor that was originally The Board continues to use the module for those cases processed
contracted was terminated in 2003. between September 2006 and March 2007, which represents about 1
m Changes to the system design were percent of the expected caseload volume. The third module, parole
not successfully managed to control violations and revocations, has not been implemented.
the size and duration of the project.
An Audit Report on Selected Parole Functions at the Department of Criminal Justice and the Board of Pardons and Paroles
SAO Report No. 08-036
June 2008
Page 8
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Texas. Office of the State Auditor. An Audit Report on Selected Parole Functions at the Department of Criminal Justice and the Board of Pardons and Paroles, report, June 2008; Austin, Texas. (https://texashistory.unt.edu/ark:/67531/metapth517454/m1/13/: accessed July 17, 2024), University of North Texas Libraries, The Portal to Texas History, https://texashistory.unt.edu; crediting UNT Libraries Government Documents Department.