An Audit Report on Parole Division Operations at the Department of Criminal Justice Page: 16 of 43
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Recommendations
The Department should:
- Review the survey results and make any necessary changes based on its
analysis.
- Ensure that parole offices are aware of reports that can be used to monitor
voice mails.
Management's Response
The TDCJ values input from parole officers on division operations and agrees
to review survey results. For several years the Parole Division has conducted
parole officer focus groups on broad topics, such as, OIMS and procedures
for specialized programs in an attempt to obtain input similar to the State
Auditor's Office survey results. Further, the Parole Division staffs all policy
revisions to regional management and parole officers prior to
implementation. The Parole Division investigated and implemented a limited
e-learning program for parole officers attending the training academy. The
Parole Division is currently reviewing electronic survey methods in order to
increase operational input from parole officers and supervisors. Lastly, the
Parole Division conducts regular monthly videoconferences with regional
management.
The TDCJ agrees to ensure parole offices are aware of the capability of
available monitoring reports in locations where voicemail is being utilized.An Audit Report on Parole Division Operations at the Department of Criminal Justice
SAO Report No. 11-008
October 2010
Page 11
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Texas. Office of the State Auditor. An Audit Report on Parole Division Operations at the Department of Criminal Justice, report, October 2010; Austin, Texas. (https://texashistory.unt.edu/ark:/67531/metapth518090/m1/16/: accessed July 9, 2024), University of North Texas Libraries, The Portal to Texas History, https://texashistory.unt.edu; crediting UNT Libraries Government Documents Department.