An Audit Report on Parole Division Operations at the Department of Criminal Justice Page: 25 of 43
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The Department should determine and use
optimal personal computer configurations for
QIMS.The Department should maintain and use
information to improve OIMS performance,
including:
" Performance targets.
" Historical performance monitoring data.
m Help desk calls of user problems.
The Department should complete any
Department-approved technical changes
suggested by third-party analyses.
The Department should help users avoid having
to re-enter data when OIMS automatically logs
them off the system.
The Department should work with Board and
Department users to improve OIMS performance
during periods of heavy usage.Substantially
ImplementedFully Implemented
Fully Implemented
Incomplete/
Ongoing
Incomplete/
OngoingThe Department should coordinate with IBM and Fully Implemented
Team for Texas to document the responsibility
for performance monitoring.As of April 2010, auditors found that 85 percent of the personal
computers used for OIMS have documented memory and speed
specifications that meet the minimum configuration
requirements established by the Department. Documentation of
specifications for the remaining 15 percent is missing from this
inventory; therefore, auditors could not determine whether
those personal computers met minimum configuration
requirements. Of 72 computers inspected, 79 percent met the
minimum specifications and 47 percent matched what was listed
in the Department's inventory.
The Department uses software to monitor the response time of
OIMS at the user level. A consultant's study used historical
monitoring data to evaluate OIMS performance, and the
Department implemented a help desk system to assist in
tracking and resolving OIMS problems.
Department-approved recommendations for improvements to
OIMS performance were implemented as of March 2008.
Auditors determined that OIMS has been reprogrammed to warn
users prior to a 30-minute time-out; however, users now remain
logged on indefinitely. The Department is addressing this issue.
Of the 537 OIMS users responding to auditors' survey, 238 (44
percent) stated that they had lost significant data in the past
year.
Auditors determined that the Department made numerous
changes to monitor and improve OIMS performance; however,
263 (49 percent) of 537 OIMS users surveyed stated that they did
not have adequate computer resources to enter offender drug
testing and contact information into OIMS within the required 3-
day time frame. In addition, 35 (19 percent) of 186 respondents
who provided written comments complained about the slowness
of OIMS.
The Department is responsible for the local area network (LAN),
wide area network (WAN), and desktop support. Staff at the
San Angelo data center, monitors the performance of the
hardware. OIMS application performance monitoring is a dual
responsibility because of the interaction of the hardware and
the application.Recommendations
The Department should:
- Obtain project sign-off from the Board of Pardons and Paroles for the
OIMS project and obtain certification of project completion as required by
the Legislature.An Audit Report on Parole Division Operations at the Department of Criminal Justice
SAO Report No. 11-008
October 2010
Page 20
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Texas. Office of the State Auditor. An Audit Report on Parole Division Operations at the Department of Criminal Justice, report, October 2010; Austin, Texas. (https://texashistory.unt.edu/ark:/67531/metapth518090/m1/25/: accessed July 9, 2024), University of North Texas Libraries, The Portal to Texas History, https://texashistory.unt.edu; crediting UNT Libraries Government Documents Department.