An Audit Report on Parole Division Operations at the Department of Criminal Justice Page: 3 of 43
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An Audit Report on
Parole Division Operations at the Department of Criminal Justice
SAO Report No. 11-008
Survey of Parole Officers and Supervisors
Auditors surveyed 1,234 parole officers and received responses from 537 (44
percent response rate) related to parole officer training, caseloads, job duties,
and the use of OIMS. Auditors also surveyed 243 unit supervisors and parole
supervisors (supervisors) and received responses from 168 (69 percent response
rate) related to supervisor training, caseload management, and the use of OIMS.
Survey responses generally aligned with the audit findings in this report. While
Parole Division supervisors generally reported that they had the necessary tools to
monitor parole officer caseloads, the parole officers expressed concerns about the
size of their caseloads and the overtime required to manage them.
Parole Officer Training
Generally, the Department ensured that parole officers completed required
training. Specifically:
> All new parole officers hired between July 2004 and January 2010 attended the
required six-week Parole Officer Training Academy.
The majority of supervisors promoted since January 2004 and parole officers who
oversee specialized caseloads attended training as required.
However, the Department should improve the training it provides to parole officers
by:
Updating its curriculum to ensure that it matches the requirements in the
Department's policies and procedures.
Providing training for supervisors and parole officers who oversee specialized
caseloads on a regular basis.
Reviewing its policy and determining whether resources are available to provide
40 hours of in-service training biennially. None of the 883 parole officers
completed the required 40 hours of in-service training for the 2008-2009
biennium because the Department did not offer a sufficient amount of in-service
training during that time period. However, 91 percent of the parole officers who
were required to take in-service training in fiscal year 2009 completed at least
20 hours.
Prior Recommendations
The Department had fully or substantially implemented most of the prior State
Auditor's Office recommendations in An Audit Report on Selected Parole Functions
at the Department of Criminal Justice and the Board of Pardons and Paroles (State
Auditor's Office Report No. 08-036, June 2008) regarding offender contacts, drug
testing, and information technology improvements.ii
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Texas. Office of the State Auditor. An Audit Report on Parole Division Operations at the Department of Criminal Justice, report, October 2010; Austin, Texas. (https://texashistory.unt.edu/ark:/67531/metapth518090/m1/3/: accessed July 9, 2024), University of North Texas Libraries, The Portal to Texas History, https://texashistory.unt.edu; crediting UNT Libraries Government Documents Department.