Texas Bond Review Board Strategic Plan: Fiscal Years 2013-2017 Page: 10
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Conservation Office and the entire Legislature on matters related to monitoring state and local debt
and state debt policy. Additionally, , credit rating agencies are agency customers as is the U.S. Census
Bureau that collects state and local government debt data from the BRB to use in various federal
reports.
From the standpoint of service provided, it is important to distinguish the Board from the agency
that supports it. Staff of the Bond Finance Office (BFO) provides direct assistance to the members
of the Board and their staff. In that respect, Board members are the primary customers for the BFO.
Main Functions
Legislative mandates establish three distinct functions for the Board:
* oversight and reporting of state bond issuance and coordination of the debt-management
and capital-planning processes for the state;
* reporting on local bonded indebtedness including the collection, maintenance and analysis of
this data to provide access to current information to the public and the state leadership; and
* allocation of Texas' federal authorization to issue private activity bonds in accordance with
state statutes.
Public's Perception
The BRB conducted an online customer service survey in May 2012. The agency sent out 210
requests for customers to complete the survey online, and 38 responses were received for a response
rate of 18.1%.
Overall, the surveys reflect that customers of the BRB were very satisfied with the services received.
Details of the May 2012 survey process are outlined in the agency's Customer Service Report as
submitted to the Governor's Office of Budget, Planning & Policy and the Legislative Budget Board
on June 1, 2012.
A link to the customer service survey is available on the agency's home page for customers to
complete at any time. New surveys are automatically emailed to certain agency personnel, and
surveys that require further attention or contain complaints are directed to the Executive Director
who serves as the agency's customer relations representative.
Since March 2000 the agency's Compact with Texans provides all agency customers with
information regarding the level and quality of customer service to which they are entitled and should
expect. The compact is posted on the website and is emphasized during orientation for new BRB
employees.
Organizational Aspects
The office is located in the William P. Clements, Jr. State Office Building, 300 West 15th Street,
Suite 409, Austin, Texas 78701.10
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Texas Bond Review Board. Texas Bond Review Board Strategic Plan: Fiscal Years 2013-2017, book, July 2, 2012; Austin, Texas. (https://texashistory.unt.edu/ark:/67531/metapth531984/m1/13/: accessed July 16, 2024), University of North Texas Libraries, The Portal to Texas History, https://texashistory.unt.edu; crediting UNT Libraries Government Documents Department.