Texas State Office of Risk Management Strategic Plan: Fiscal Years 2009-2013 Page: 2
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Table of Contents
Statewide Vision, Mission, and Philosophy .......................................................................3
Statewide Goals and Benchmarks .......................................................................................5
Mission Statement ...............................................................................................................6
Statement of Philosophy......................................................................................................6
External/Internal Assessment ..............................................................................................7I.
II.
III.
IV.
V.
VI.
VII.Overview of Agency Scope and Functions..................................................7
Organizational Aspects ...............................................................................8
Functional Aspects.......................................................................................9
A . Risk M anagem ent ..............................................................................9
B. Claim s Operations ............................................................................14
Fiscal Aspects ............................................................................................20
Technological Developments.....................................................................21
Changes as a Result of Sunset Review ......................................................22
Self-Evaluation and Opportunities for Improvements...............................23Agency Goals.....................................................................................................................27
Objectives and Outcome Measures....................................................................................28
Strategies and Output, Efficiency, and Explanatory Measures .........................................29Appendices:
A.
B.
C.
D.
E.
F.
G.
H.
I.
J.Brief Description of Agency's Planning Process.......................................33
Organizational Chart..................................................................................34
SORM Outcomes 2009-2013.....................................................................35
Performance Measure Definitions ............................................................36
Implementing the Texas Transformation...................................................48
Workforce Plan .........................................................................................49
Survey of Organizational Excellence.........................................................55
Summary of Sunset Commission Recommendations ...............................76
Senate Bill 908 ..........................................................................................85
Customer Satisfaction Report ...................................................................972
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Texas. State Office of Risk Management. Texas State Office of Risk Management Strategic Plan: Fiscal Years 2009-2013, book, July 11, 2008; Austin, Texas. (https://texashistory.unt.edu/ark:/67531/metapth576141/m1/3/: accessed July 17, 2024), University of North Texas Libraries, The Portal to Texas History, https://texashistory.unt.edu; crediting UNT Libraries Government Documents Department.