News & Views, Volume 11, Number 4, April 1989 Page: 4
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DDS Continues its Accuracy "Roll"
When you hit 100 percent,
when you receive no return er-
rors in the Federal Quality As-
surance review of claims, what
do you do for an encore? That is
the problem that Disability Deter-
mination Services will have in
the future. That's the kind of
problem to have if you can pick it!
For the second straight month,
DDS has received no FQA
returns for Continuing Disability
Review claims for the Social
Security Administration (see
March 1989 "News & Views"). In
fact, for the months of January
and February, only one return
was received in the FQA review of
initial returns.
This is particularly noteworthy
in view of the 13,000-case back-
log from which DDS has had to
recover since September 1987.
Once the workload became
stable, DDS implemented a
quality control plan which led to
the present accuracy marks.
DDS also asked for a fiscal
and management review from
SSA. They weren't randomly
selected; they asked for it!
Preliminary findings of the
SSA team are gratifying to DDS
management. The findings were
reported in terms of "fine-tuning"
rather than suggested major
revisions.
Lenore Carlson, director of
field operations for SSA, noted
the DDS tendency for "total
quality management" or doing
the job correctly the first time.
She also noted that the Texas
DDS "consistently demonstrated
an overwhelming positive at-
titude."
'We are extremely pleased with
the results of this review," said
DDS Deputy Commissioner Les
Albrecht. 'We seem to be on a
roll in our relationship with SSAstaff. We are also focusing on
more participation of employees,
at all levels, in planning ac-
tivities, employee development
and recognition.
Seven reconsideration dis-
ability examiners in DDS
Directorate 04 were recently
recognized for demonstrated ac-
curacy. In the year ending in
February, each of them posted a
zero return rate in the Program
Evaluation Services sample
review. For each DE, the sample
equalled about 12 percent of
his/her total cases during
the year. These DEs are:
Robert E. Lee, Unit 01;
Larry Miller, Unit 01;
Perry Watson, Unit 09;
LaVonne Hummel,
Unit 09; Roger
Hight, Unit 11;
Julie Casner, Unit35; and, Molly
Lovett, Unit
35.D D D By Any C
What you have known for years a:
Division is now Disability Determina
The name change, effective in Mal
the "service" aspect of the federal dis
In addition, says Les Albrecht, del
determination, 'We wanted to be cor
states administering the disability pi
ministration. They are referred to by
The title change will also bring DL
departments using the term "service
Policy manuals and other official i
reflect the recent change in title.S F
than igh tt s t
(staQ au9hterts y on there are nie rrell
Co riin rht Dea Barn -e m0a eamp several DDs e bramiU
Computer t~rrea1 tests h~s pass a'entar) n Dra o rstar
. sword on Leenta N1Pp ad4 TRC News & Views
April 1989
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Texas Rehabilitation Commission. News & Views, Volume 11, Number 4, April 1989, periodical, April 1989; Austin, Texas. (https://texashistory.unt.edu/ark:/67531/metapth1033574/m1/4/?q=green+energy: accessed July 1, 2024), University of North Texas Libraries, The Portal to Texas History, https://texashistory.unt.edu; crediting UNT Libraries Government Documents Department.